| Q: My key won't turn in the lock |
13/05/2005 |
| A: Ensure you are using the correct key |
| Q: where can I get duplicate keys from |
13/05/2005 |
| A: You can purchase duplicate keys from Camlock Systems (01323 410996) and quote your key number |
| Q: I am unable to slide left leg into position |
13/05/2005 |
| A: Ensure the key is in the unlocked (horizontal position) as per instructions. Ensure left locking plate is aligned with right locking plate inside front cover. On certain sizes of wheels it may help to lift the front cover and right leg slightly, to align accurately. Check locking plates are not bent, damaged or dirty. If so clean and/or straighten to remove damage. |
| Q: I have scratched/chipped my wheelclamp and it has started to rust |
23/05/2005 |
| A: If you touch up the paint with RAL1021, this should prevent any further corrosion |
| Q: What paint is used on the wheelclamp, and where can you get it |
23/05/2005 |
| A: The paint that is used by Milenco is RAL1021 and can be purchased from any good car accessory shop or paint shop |
| Q: I have lost the keys for the wheelclamp and the wheelclamp is on the caravan |
23/05/2005 |
| A: If you have the key number contact Camlock Systems on 01323 410996, if you do not have the key no. you will have to call out a locksmith |
| Q: Is the wheelclamp insurance approved |
23/05/2005 |
| A: All our wheelclamps are insurance approved. And all except the Lightweight wheelclamp are sold secure and TNO- SCM MP03 approved |
| Q: How do I maintain my wheelclamp |
23/05/2005 |
| A: Ensure all locking plates edges are straight and clean. Clean with a wax furniture polish e.g. Mr Sheen. DO NOT USE OIL OR GREASE. |
| Q: Other locks say oil regularly, do I need to oil the Milenco lock |
23/05/2005 |
| A: No, Milenco locks are the highest quality in the industry. All internal parts are brass and do not require oil. Cheaper locks tend to be die-cast and require oil. Milenco do not use these locks. |
| Q: I have lost the keys for the wheelclamp but the wheelclamp is not locked |
23/05/2005 |
| A: Contact your nearest caravan dealership for a new lock system or our sales office on 01908 220102 |
| Q: Where can I purchase a new lock system from |
04/10/2006 |
| A: Any caravan dealership can supply you with a new lock, alternatively contact our sales office on 01908 220102 |
| Q: I read Practical Caravan and spread towball grease over my wheelclamp |
04/10/2006 |
| A: This must be removed. To clean use a proprietary cleaner such as Jizer, Gunk, white spirits, thoroughly clean and polish with furniture polish. |
| Q: I have put grease in the lock |
04/10/2006 |
| A: Grease in the lock will cause the locks to fail. Milenco locks are precision engineered to give over 9 million key combinations. Grease can cause a dirty paste to form which will gum up inside the lock. Grease must be thoroughly removed from the lock. You can use a product such as WD40 to spray through the lock to remove grease. You can also use a jet washer to carefully remove dirt and debris from the lock. Once the grease has been removed the lock will continue to work reliably. In fact in 14 years we have never seen a lock that has stopped working, once cleaned. |
| Q: I have forced the wheelclamp together, and now it is jammed |
04/10/2006 |
| A: You must use an equal force to part the wheelclamp. It is best to take the left leg out first. If necessary use a soft mallet to tap the left leg out, tapping it below the front cover in a motion towards the left, this will not have damaged the wheelclamp. Reassemble following the instructions. |
| Q: What is SCM-MP03 |
04/10/2006 |
| A: SCM-MP03 is the international independently accredited standard for mechanical products to secure caravans. This is the only accredited standard for caravan security in the world. For more information see:- www.scm.nl. |
| Q: What is Sold Secure |
04/10/2006 |
| A: Sold Secure is a security standard operating in the U.K by the MLA. This is the trade body representing lock smiths. See:- www.soldsecure.co.uk |
If this FAQ didn't answer your question, please feel free to contact us on 01908 220102.
